Tow To Workshop Terms and Conditions


Call Out Mobile Mechanics WA

General Terms and conditions – TOWS

  • Our FREE Tow truck is only available from within the metropolitan location to the Kenwick workshop, and a FREE Tow only applies in the case that our mobile mechanic cannot fix your vehicle on site and you have agreed within 4 working days to continue works at our Kenwick Workshop and have paid the call out and fees owed on the day of works.
  • All Tows Free or charged is subject to availability
  • A Free Tow only applies only to light vehicles (cars)

General Terms and conditions – SERVICE PACKAGES

  • Surcharges may apply to specific vehicles and diesel engines, fuel filters in the tank, more than 5 litres of oil, and certain types of filters.

Service packages do not include iridium or platinum plugs

Additional Terms and Conditions Specific to Silver Memberships

  • Membership is valid for 8 months from the date of sign – up. All membership clauses are only valid for the membership period.
  • Member ship Cards or Key chains with Membership Numbers must be presented to the mechanic / Tow Truck driver or Office at the time of to claim any entitlement.
  • 10% Discount will be given to the member on works valued over $500 Ex GST - This is not to be used with any other offer.
  • Members have access to our courtesy cars, FREE of charge for 1 day (subject to availability) when their vehicle is in the Kenwick workshop. Any person who will be renting our courtesy vehicles MUST fill out a Courtesy car Form, and sign in agreement to the terms and conditions of that form in order to rent our vehicles. Management at any time may refuse a customer from renting / borrowing / using our vehicles.
  • The member is entitled to 2 x 20% off our Tow service within the 8 months of their membership
  • Members may refer their friends and family to our services, and their friends or family
  • Will receive a 15% discount on their tow fees under the condition that they state the members
  • Full name or membership number. Capped at 3 referals). Please call our office for Tow Rates/quotes

Additional Terms and Conditions Specific to Gold Memberships

  • Membership is valid for 12 months from the date of sign – up. All membership clauses are only valid for the membership period.
  • Free Emergency Tow to Kenwick Workshop in the event of a break down – In the event that your vehicle is broken down, to get you off the road our company will arrange for your vehicle to be towed back to our Kenwick location Free of charge – Pending the following:
  • Membership card / Key chain with valid dates and Membership Number is presented to the Tow Truck driver. In the event that you do not have your membership key chain or card on you, the vehicle will be brought to the Kenwick Workshop. You must provide your membership details within 24 hours or you will incur a tow fee of $150 Inc. GST.
  • Pick up location is within the Perth Metropolitan (between Mandurah and Joondalup)
  • Light Vehicles only
  • Subject to availability
  • Once the vehicle has been brought to our workshop the owner / Member must sign in authorisation of collection / Pick up. Our company will NOT release the vehicle to any other company or person without the Members consent.
  • Members have access to our courtesy cars, FREE of charge for 4 days (subject to availability) when their vehicle is in the Kenwick workshop. Any person who will be renting our courtesy vehicles MUST fill out a Courtesy car Form, and sign in agreement to the terms and conditions of that form in order to rent our vehicles. Management at any time may refuse a customer from renting / borrowing / using our vehicles.
  • 10% Discount will be given to the member on works valued over $500 Ex GST
  • This is not to be used with any other offer.
  • Members may refer their friends and family to our services, and their friends or family Will receive a 20% discount on their tow fees under the condition that they state the members

  • Full name or membership number. Please call our office for Tow rates

  • Members may inform friends and relatives of our service. Friends are entitled to 1 x 25% off their call out fee Ex Gst (Call out fee valued at $75 ex GST). Capped at 5 per Member. The Friend or relative must state the Members Full name or Membership number in order to receive the discount.

  • Members will receive 1 x 50% discount ex Gst of the $75 ex Gst call out fee on a breakdown / call out.

  • Memberships may be terminated as per management discretion at any time.

  • Membership referrals – if your referred friend or family member purchases a Silver or Gold Service package with us, and states your full name or membership number, you will receive $15 off your next service (Ex GST).